repair Terms & conditions

LWRepairs - Repair Terms & Conditions:

Please read these terms and conditions carefully and make sure you understand them before ordering any services from us.

1. The terms below apply for any repair/service carried out through LWRepairs for your mobile device.
2. “Us”, “We”, and “Our” refer to LWRepairs and references “you”, “yourself” and “your” refer to the customer.
3. This agreement shall commence from the date of booking an appointment and shall continue until we have repaired or returned the device back to yourself and payment has been processed.
4. Any time estimate given to you is strictly an estimate only and does not form any obligation under the terms of this agreement.
5. We shall notify you when the device is repaired and available for collection. If you do not collect your device within a reasonable period, we may dispose of the device. Any amount obtained on disposal will be used to meet any unpaid estimate or repair chargers you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.
6. If we are unable to carry out the repair for any reason, or the repair will cost more than first quoted, we will notify you immediately.
7. Our out of warranty/chargeable repairs are guaranteed for 6 calendar months from the date of finished repair. If the same fault should occur within this period, we will repair free of charge. If the device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply.
8. We may in certain circumstances send your device to another repair centre and sub-contract the repair work to a third party. If this occurs, we will inform you first.
9. Please note, our prices are subject to VAT. Please ask us if you’re unsure if the price quoted to you includes VAT or not.
10. Where repair is to be carried out under warranty, we may ask to see sufficient proof of warranty or receipt/
11. If your device is beyond economic repair, we may at our absolute discretion replace your device with a suitable equivalent rather than carry out repair work.
12. If the nature of the repair falls outside the terms of your warranty, then you may incur a charge for the repair under the terms set below. We will notify you first.
13. If you provide the incorrect information to LWRepairs regarding the age of your device, resulting in an expired warranty, you may be charged a fee of £10.00 for diagnostic.
14. If we are unable to repair your device, no fault is found on your device or you do not accept our estimate, we will return the device to you unrepaired and we reserve the right to charge you an inspection fee.
15. We may keep your device until all charges payable have been paid and we may charge an additional fee for storage of your device.
16. If, through our negligence or wilful misconduct, we damage your device beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to the device.
17. Any data or information that you may have stored on the device shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

18. This agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

Call us to find out more about our phone repair services.

Find Out More